GENERAL CONDITIONS AND INFORMATION

Fares / Discounts / Routes

The tariffs for domestic and international routes include sea passage in selected accommodation arrangements and all port expenses. Meals and beverages are not included.

In case of trip cancellation, passengers are entitled to a full refund while the company has no further obligation.

The company reserves the right to replace the vessel mentioned on the ticket with another one without prior notice.

30% Discount  on the return fares for passengers & Vehicles,  provided that round trip tickets are issued at the same time. The discount is valid all year round on international routes.

10% Discount for passengers over 60 years old travelling with or without their vehicle (all categories included). This discount is invalid for vehicles using "Camping on Board" facilities. The offer is valid all year round on international  routes. I.D or passport is important at check-in point or before departure of the vessel.

Youths - discount 20%
For youths up to 26 years old travelling with or without their car (not valid for other vehicle categories) or their motorcycle, in all accommodation categories, except for Lux cabins. The offer is valid all year round on international  routes.

MINOAN family 
a) 10% Discount for families of three (3) or 4 members traveling with or without car on international routes ( Greece Italy Greece ). This discount is valid for A3, A4, AB3, AB4 cabin category. The offer is valid all year round on international  routes.
b)20% Discount for families of four (4) or more members traveling on Deck category with car (not valid for other vehicle categories) on international routes ( Greece Italy Greece ) travelling on the same date and route. The offer is valid all year round on international  routes.
c)50% Discount for children 4-12 years old on the selected fare.Children travelling in cabins should be accompanied by adults travelling on full fare.Children below 4 years old travel free of charge under the condition that they do not posess berth or Airplane Type Seat.

Combined trip (International - Domestic) - discount 10%
On domestic lines' tickets for passengers and vehicles, owners of international route tickets travelling from Europe to Greece or vice versa. The discount is valid only if international and domestic tickets are simultaneously issued. The offer is valid all year round.
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Student - discount 20%
For students travelling with or without their car (not valid for other vehicle categories) or their motorcycle, in all accommodation categories, except for Lux cabins. The presentation of a valid student identity card is required at check-in points prior to departure of the vessel. The offer is valid all year round on international  routes.

Passengers entitled to discounted fares are kindly requested to notify us at the time of booking. Once the ticket is issued, no refunds are allowed for price differences.

Groups, trucks, buses and unescorted vehicles are subject to special agreements.

Tickets / Payments / Reservations

The ticket is strictly personal. It is not transferable and is valid only for the specific class and route it has been issued for. Any change must be reported to the issuing agent, the central reservation offices or the port offices.

The ticket is valid for one year from the issuing date and only for the port of departure mentioned therein.

Reservations:  Please Click Here!

Passengers with “open date” tickets should confirm their reservations well in advance especially during high season. Such tickets are valid for one year after the issuing date. Any difference in price is paid by the passenger.

According to the S.O.LAS. regulation, the P.D. 23/99 of the Greek state and the European Union Communal Instruction 98/41 , it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant), type of vehicle and plate number. Passengers who are not residents or nationals of an E.U. member state are also required to provide additional information such as: Nationality, Passport number and date of birth.

Cancellations:

Domestic Lines

From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the
  ticket is fully refundable.
From 13 days up to 7 days before the scheduled departure: 75% refund.
From 6 days up to 12 hours before the scheduled departure: 50% refund.

Adriatic Lines

From the date of the ticket issue and up to 30 days before the scheduled departure: 90% refund (+ 10€).
From 29 days up to 7 days before the scheduled departure: 70% refund (+ 10€).
From 6 days up to 2 days before the scheduled departure: 50% refund (+ 10€).
On the day of the scheduled departure: the fare is not refunded.
Tickets can be refunded only by the issuing agency.

In the event of ticket loss, the passenger must notify the issuing agent or the company in writing. The passenger is charged for issuance of a new ticket. However, refund of the lost ticket will be made at the end of the year if found non – utilized at the year’s end checking by the revenue department.

Children under the age of 4 travels free of charge and are not entitled to a berth or sit. However, a free ticket must be issued for embarkation. A 50% discount is offered to children from 4 to 12 years of age (Italy-Greece). For domestic routes (Greece) the 50% discount is valid for children from 4 to 10 years of age.

The following credit cards are accepted: American Express / Visa / Euro Card / MasterCard.

Boarding Instructions / Safety

Passengers must report at the port offices for check in:

At least one hour before departure (Domestic routes)

At least 2 hours before departure for international routes (Italy / Greece). Otherwise, the company reserves the right to dispose the reserved accommodation without any refund to the passenger.

For vehicles, boarding time and priority list is subject to local port authority regulations at the port of departure. Vehicle operators are responsible for their vehicle’s embarkation according to the ship’s crew instructions.

It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.

For safety reasons, passengers with Camping on Board arrangements are not allowed to use propane or any other cooking or heating gas during the entire stay on board.

General Information

Passengers are responsible for complying with all Port, Health and customs regulations.

Passengers ought to comply with the ship’s captain and crew instructions regarding public order and safety on board.

Passengers must consult the captain or the staff captain should a complaint arises while on board. They may also contact MINOAN LINES or the port authorities.

Luggage may be left inside vehicles. Passengers are kindly requested to take their personal belongings that might be used during the voyage. The company shall not be held liable in case of loss of money or valuables stored in cars, luggage, common areas or cabins. You are welcome to check your valuables with the Purser’s office for safekeeping.

Pets travel free of charge specially designated kennels on the ship’s deck. Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet's valid health papers with them.

Shops on board offer a wide variety of products at very competitive prices.

EURO is the official currency on board.

Cabins are characterized as 2,3 or 4 -berth depending on the number of passengers occupying it, not on the number of beds. In case a whole cabin is reserved for exclusive use, a 50% surcharge will be added for each occupied berth.

Use of public areas of the ship is free for all passengers. It is prohibited however, to sleep or eat in the lounges and bars.

Camping on board users are welcome to use all public areas of the ship. The supply of water and electricity for caravans and trailers is free of charge. Camping on board is a service subject to local port authorities rules and regulations.

Timetables, tariffs and travel conditions are subject to variations without prior notice. Arrival times quoted in timetables indicate the ship’s arrival at the port’s entrance (pilot station).

Minoan Lines cannot be held liable for delays, due to adverse weather conditions, orders by the Ministry of Merchant Marine or force majeure.

The terms and conditions herein shall be governed by and construed in accordance to Greek laws. In the event of disagreement, qualified authorities for its settlement are the courts of Piraeus.